Phenomenology is a concept from one of the many theories and academic texts on the subject of business management, and most of these see the discipline as a subset of social science. By this, I mean they look at sociological theories, assumptions and principles and...
MIT professor Edgar Schein suggests the open inquiry approach I concluded with last time is one of three modes of inquiry; he calls it ‘pure inquiry’). We move on from pure inquiry to what Schein calls ‘diagnostic inquiry’ - focusing in closely on specific elements of...
An orthodoxy has started to ossify around the concept of effective business coaching: it is all about helping small business owners streamline and optimise their strategies for business expansion. That is true as far as it goes; however, I think it leaves a lot out....
Effective facilitation isn’t simply a matter of getting people together in a room. The facilitator needs to demonstrate some core competencies – subtly, but authentically. Participants should feel the presence of these competencies even if they aren’t fully aware of...
Sooner or later, everyone faces the prospect of stressful workplace conversations. Whether you’re a manager who needs to draw attention to a staff member’s unsatisfactory performance or you’ve just unwittingly detonated a bafflingly angry reaction from a work...
What makes a good leader? Humans have probably been asking themselves for millennia. In our hi-tech, intricately linked and fast-moving world, the answer has got to be more complex. Most of us can recall people who managed to inspire us to do something out of the...