Decision-making, charts and illusion: Gestalt visualisations, Part One

We live in an era of digitally produced charts laden with eye-catching, attention-drawing visualisations. Charts seem to speak louder and more persuasively than words, and there is little doubt that visual representations seem to appeal to a human desire for tidy simplicity in a sea of chaotic complexity. Charts can undoubtedly help us to understand […]

How to prevent conversational meltdowns: Part two

In the first part of this series, I described the cooling effects on an overheating conversation of taking responsibility for one’s role in verbal escalations. Here are some other powerful methods of preventing conversational fires to add to your repertoire. Social scientist Joseph Grenny perceptively notes that people lose control when they feel threatened. If […]

Using experimentalism in effective facilitation

One of the characteristics of complex organisations is that they rely on different forms of expertise to function. However, problems arise when the experts are siloed in their own teams or departments, perhaps exchanging a few friendly words with colleagues from other specialist fields at lunchtime. Experts from different disciplines speak different technical languages to […]

Culture change and communication: two inseparable partners

Business academic David Needle describes organisational culture as the collective beliefs, values and principles of its members, a dynamic and evolving habitat that arises out of the continually bubbling brew of history, product, market, management style, type of employees and, ultimately, national culture. Organisational culture has a byzantine complexity. It’s “performed” on a moment-to-moment and […]