Last time, we summarised the three major sources of team conflict identified by leadership expert Annie McKee (insecurity, desire for power and habitual victimhood). I’d like to explore what can be done to prevent these patterns from undermining and sabotaging the...
When leaders want to make their organisations more efficient in realising strategic goals, many of them resort to behaviourist, carrot-and-stick approaches. However, there’s a big problem: despite all the scientific-sounding talk of “measurable” KPIs and clearly...
Is an organisation a kind of ‘organism’ surviving in a changing environment? That metaphor has gained a great deal of currency over the years. However, organisational development innovator Dr Gervase Bush thinks it’s outlived its usefulness. It invites a “diagnostic”...
Let’s look at the third step of Professors Beshears’ and Gino’s change management model: understanding the underlying causes of the defined problem. Two questions are critical here: is the problem mainly due to people failing to act (i.e. insufficient motivation), or...
In a seminal paper of 1978, the social psychologist Kenneth J. Gergen argued that normal scientific assumptions couldn’t be applied to the study of human relationships; they simply couldn’t achieve the prediction and control they’d accomplished in the so-called “hard”...
There’s a curious fact about decision-making: most of us often make the wrong ones. If you’re trying to decide what to order at a restaurant, the consequences probably won’t be that severe. However, if you’re in a leadership role and you’re trying to enhance employee...